Refund policy
We want you to receive the correct product in good working condition. Because pool lights must match the existing fitting, voltage, and installation requirements, please check the product details or contact us before ordering if you are unsure about compatibility.
Product defects and incorrect items reported within 30 days
If your product has a manufacturing defect, arrives damaged, or we send you the wrong item, please contact us at support@lazepool.com within 30 days of delivery.
Include your order number, a description of the issue, and clear photos or a video where possible. We may ask for additional information to identify the cause of the problem. If a return is needed, we will provide the return instructions and cover the return shipping cost for a confirmed product defect or an error on our part.
Once the issue is confirmed, we will arrange a replacement or a refund at no additional cost to you. Refunds are issued to the original payment method. The time it takes for the funds to appear depends on your payment provider.
Please do not send a product back before receiving return instructions from us. We will confirm the appropriate return address for your case.
Ordering and installation errors
We do not accept returns or issue refunds for problems caused by ordering the wrong model, choosing an incompatible product or cord length, incorrect installation, excessive force during installation, incorrect wiring, or connecting a product to the wrong voltage. For example, connecting an AC 12V light to an AC 120V power supply can damage the light and is not a product defect.
If you are unsure which product you need, please contact us before ordering. We can help you check the existing light, fitting, voltage, controller, and required cord length.
Warranty claims after 30 days
The 30-day return period is separate from the product warranty. Many of our products have a two-year limited warranty, but coverage varies by product. Please check the warranty information on the product page for the item you purchased.
If a covered product develops a manufacturing defect after the first 30 days and during its applicable warranty period, contact support@lazepool.com with your order number, photos or video of the issue, and relevant installation details. We will review the claim and explain the available warranty remedy.
Warranty service after the first 30 days does not include shipping costs. We will tell you the applicable shipping cost before arranging a return or sending a replacement. Damage caused by incorrect installation, incorrect voltage, misuse, or other causes unrelated to a product defect is not covered by the warranty.
Contact us
For return, refund, or warranty questions, email support@lazepool.com. This policy does not limit any rights you may have under applicable law.